Grooming Policies

Please read our terms and conditions carefully before accepting our services. By agreeing on our terms and conditions, the dog owner confirms that their pet is fit and healthy, all details provided are correct, and the groomer will not be held liable for any irritation, abrasion, patchiness, or hair loss due to any pre-existing skin conditions, or any mishaps due to the non-disclosure of your pet’s medical issues. 

If for any reason you are not happy with the grooming service provided by PAWS N' STUFF, you must notify us prior to leaving us to resolve the issue. 

• Risk of Grooming Older Animals:

We love caring for pets of all ages, but we want to highlight that grooming older animals (10 years and above) comes with inherent risks. Unfortunately, we cannot be held responsible if an older animal passes away during the grooming session. We recommend discussing your senior pet's health with your veterinarian before scheduling grooming appointments.

• Matting and Dematting:

Pets with severe matting may require additional time and effort for grooming. An extra fee may be applied for dematting services.

Risk Acknowledgment: We want pet owners to be aware that during the dematting process, there is a risk of unintentional cuts or nicks to the skin, especially if mats are close to the skin. While our groomers are highly trained and take every precaution to minimize these risks, it's important to understand that dematting, by its nature, involves the use of sharp tools and may result in cuts.

• Appointment Cancellation and Late Policy:

Late Arrival: If you are running late for your appointment, please inform us as soon as possible. If you arrive more than 20 minutes late, we reserve the right to consider it a cancellation.

Cancellation Policy: We understand that plans may change. We kindly ask for at least 24 hours' notice for appointment cancellations. Cancellations made with less than 24 hours' notice will be subject to a 100% cancellation fee.

• Aggressive Behaviour

If your pet has aggressive tendencies, or has bitten previously, you must inform us. PAWS N' STUFF reserves the right to use a muzzle or refuse or stop grooming if your pet presents aggressive tendencies, and shows any danger to the staff or other dogs in the salon. 

If this does happen during the consultation, unfortunately the full start price will still be charged. 

• Disease or Parasites 

If you are aware of any dog fleas, ticks, or any parasites, please let us know. We accept dogs with such problems on specific days where they are secluded, or at the end of the day. Extra fees may apply to these dogs due to the treatment and cleaning involved. 

• Veterinarian Treatment 

By accepting our terms and conditions, you agree with emergency vetinary treatment if a medical emergency arises during grooming. In the event veterinary advice is deemed necessary, you agree to initiate this within 24 hours of your dog’s groom. 

• Preparation for your dog 

Please ensure your dog is well walked and given ample opportunity to the toilet before coming to their consultation. Additional fees will be incurred for defecating and urinating. 

• Photography

We may take and use pictures of your dog for social media, advertising, and education purposes. If you do not wish for us to take any photographs of your dog, and to be used for these purposes, you must notify us at the time of your appointment. All images will be copyright of PAWS N' STUFF.